The College of Science Technology & Applied Arts of Trinidad and Tobago (COSTAATT) should encourage students to up-date their school profile as part of the registration process or at least twice a year. Students seem to be surprised when they hear that COSTAATT sends text message notifications to students. Some become irate and blame COSTAATT. However is it COSTAATT's fault this time?
The COSTAATT Social Media Avengers got to work to rectify this problem. We conducted research to give an insight into some of the reasons students are missing and/or at times not getting information put out by the college through SMS (check picture on left). Besides the poll on Facebook we spoke to students about the issue. The responses gathered were as follows:
Student's phone contact is important to keep up-to-date as COSTAATT utilizes a mass communication system via cellular phone to alert students on college matters including emergencies: Cancelled classes, weather (storm) warnings and grade detail for gate services for a new semester.
When students use banner to up-date their profile information, examples of other things that can be adjusted are marital status which will show a change in name also address and phone contact information along with e-mail.
If you are not sure how to update your profile, follow this step by step instructions:
- COSTAATT sends text messages?
- I can update up profile?
- Why can't COSTAATT just update it?
- My number is there but I still don't get messages.
Student's phone contact is important to keep up-to-date as COSTAATT utilizes a mass communication system via cellular phone to alert students on college matters including emergencies: Cancelled classes, weather (storm) warnings and grade detail for gate services for a new semester.
When students use banner to up-date their profile information, examples of other things that can be adjusted are marital status which will show a change in name also address and phone contact information along with e-mail.
If you are not sure how to update your profile, follow this step by step instructions:
- Log on to banner
- Go to Personal Information
- Click update addresses and phones
- Follow instructions
As easy as that!!
Although text messaging is not directly considered a social media tool it is an important aspect of communication from the college to students. The Social Media Avengers Group members strongly believe that there should be a once or twice yearly profile up-date invitation sent to all students via e-mail and / or text messaging.
This is one of the observations that were noted as we conduct ongoing social media research on COSTAATT and students. As part of our research we are looking at all possible ways the COSTAATT communication department can keep students up-to-date on all that relates to their education, and all other components of being a student at the institution.
The next leg of our research take a look at COSTAATT’S many Facebook pages.
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